Team
Real people. Named contacts.
At ITS AG you talk to people who know your environment – not to a ticket number abroad. This page shows who is reachable for you.
Executive board
Daniel Schrod
CEO · Your direct contact
Daniel Schrod has led ITS AG as CEO for years. He is the first escalation point for strategic customer matters and personally available in every discovery call.
Supervisory board
Jürgen Bachus
Chair of the supervisory board
Chair of the supervisory board of ITS AG. Oversees the strategic direction of the company and supervises the executive board.
Leadership & responsibility
Leadership & responsibility
The roles that shape your day-to-day with us – with clear ownership instead of shift rotation.
Service Lead
Head of service & support
Owns the 24/7 NOC, the escalation chains and SLA adherence across all customer projects.
Technical Lead
Head of architecture & data centre
Owns the platform architecture in our Frankfurt data centres and the technical standards across all customer projects.
Sales Lead
Head of sales & discovery
First point of contact for discovery calls and workshops. Translates business requirements into workable IT concepts.
How we work
What you can expect from working with us
Three principles we let you hold us to – also after the contract is signed.
Named contact instead of ticket lottery
From day one you know who your main contact is – first and last name, direct line, email. No reverse engineering of hotline escalation.
Clear escalation up to the board
For every customer project the escalation chain is documented. If something is not solved promptly at one level it goes up – ultimately to Daniel Schrod personally.
Availability that matches reality
NOC 24/7/365 for incidents. Service and account topics are handled personally during business hours, with < 1 business day response in the standard SLA.
Next step
Prefer to talk to the CEO directly?
30 minutes are enough for Daniel Schrod to personally assess whether and how we can help.
Reply within one business day · direct line to your contact